Arabian Business. Part 1
Written by Roman on April 17, 2008 – 11:34 pm
It is known fact that Arabs are good traders. It seems to be natural for them to have business buying and selling something.
Recently we had negotiations with one of our customers about software purchase for about 200 users. While they studied our quotation, they got a brilliant idea to install our software in one more branch with about 15 additional users. Of course, those 15 users were supposed to have free licenses.
If they called me, I would agree to it without even thinking – what is the deal with 15 extra licenses if you get purchase for 200 plus support contract?
Fortunately, the customer seemed to prefer speaking Arabic, so they called my partner. They bargained about the price over the phone for about an hour. As result, they agreed to get extra 15 free licenses…and agreed to double the price for the technical support contract.
The customer would save money if they called me. And I would lose money in this case. I think it’s worth learning from my partner how to bargain efficiently – it looks like a good way to increase the profit in some cases.
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